Hostar International Celebrates the Reopening of Waldorf Astoria New York with Integration of the ProHost® Boutique Solution

Exterior view of New York’s Waldorf Astoria hotel. — Waldorf Astoria New York | Hilton

Hostar International proudly announces the integration of its ProHost® Boutique Solution at the newly launched Waldorf Astoria New York, marking a significant milestone in luxury hospitality operations as the iconic hotel reintroduces itself following a landmark restoration.

After an extensive renovation reportedly exceeding $2 billion, the Waldorf Astoria New York once again sets the global standard for luxury and service. As part of the hotel’s launch, Hostar International’s ProHost® Boutique Solution has been implemented to support the hotel’s elevated guest experience and operational excellence.

The property now features 375 hotel rooms and 372 residences, a significant transformation from its former 1,400 guestrooms. The majority of accommodations exceed 570 square feet, making them among the largest guestrooms and suites in Manhattan. Guests can also look forward to the 43,000 square feet of meeting and event space, including the famed Grand Ballroom, as well as a 20,000-square-foot Guerlain Wellness Spa.

The ProHost® Boutique Solution features customized, lockable room attendant carts designed specifically for luxury and boutique environments. Each cart is outfitted with property-specific printed panels, allowing the carts to seamlessly match the Waldorf Astoria New York’s refined décor and historic branding.

In alignment with the hotel’s commitment to maintaining pristine, uncluttered guest spaces, the ProHost® Boutique carts are designed to fit easily inside the guest room, supporting the Waldorf’s goal of keeping hallways completely “cartless.” This discreet approach preserves the visual elegance expected in one of the world’s most prestigious hotels.

The carts are engineered to carry guestroom amenities, supplies, linens, terry, and cleaning tools, significantly reducing the number of supply trips traditionally required by room attendants. This operational efficiency allows housekeeping teams to spend more time in each guest room, enhancing cleaning quality, attention to detail, and ultimately guest satisfaction.

Introducing the Luxury Boutique Cart

Hostar Luxury Boutique Equipment — Hostar International, Inc.

At the center of the partnership is Hostar International’s latest advancement: the Luxury Boutique Cart, engineered specifically for boutique hotels with strong brand identities. The cart features customizable, high-quality printed paneling on both sides and the back, allowing hotels like the Waldorf Astoria to extend their brand into operational spaces. This ensures that room attendant equipment complements the hotel’s visual style.

For the Waldorf Astoria New York, this level of branding continuity was essential. Matching the cart aesthetics to the hotel’s modern, design-forward look enhances the guest experience, preserves visual consistency, and reinforces the premium atmosphere the property was built to deliver.

ProHost Boutique Solution at the Waldorf Astoria New York

Interior of a guest room at New York’s Waldorf Astoria hotel. — Waldorf Astoria New York | Hilton

The Waldorf Astoria in New York improves guest experiences with the ProHost® Boutique System, which keeps trolleys, waste, and cleaning supplies out of sight. The Boutique Carts are designed to fit neatly in guest rooms, offering ample storage while reducing the need for frequent replenishment of linen, terry, amenities, and room supplies. This allows room attendants to focus more on delivering excellent service and speeding up room turnover.

The ProHost® System also centralizes the management of guest room supplies, such as linens and towels, ensuring optimal inventory levels on each floor. A dedicated team refills the trolleys daily so room attendants can focus on guest service rather than managing supplies. The Boutique Carts discreetly carry everything needed for cleaning, while 56R Reserve Carts are placed in service areas for quick resupply, reducing trips and improving efficiency.

This system streamlines operations, boosts room turnover speed, and enhances the guest experience.

ProHost® System | Hostar International, Inc.

Hostar Luxury Boutique Cart — Hostar International, Inc.

At Hostar International, Inc., we specialize in enhancing the value of hotels and resorts worldwide through our renowned ProHost® System, which boasts three decades of global success.

Our clientele includes prestigious hotels, casinos, and resorts, ranging from intimate 150-room boutiques to expansive 3,000-room properties. We are dedicated to implementing proven systems and metrics that optimize guest service, increase productivity, and reduce operational costs across your housekeeping, food, and beverage departments.

Hostar technical services include operational analysis, heart-of-house space planning, and logistics planning for material flow. We also liaise between the developer and operator for pre-openings and support the hotel operations team.

The ProHost® System delivers tangible benefits by improving service levels, reducing operational costs, and boosting productivity. It integrates advanced equipment and a standardized process to efficiently distribute daily linens, amenities, and supplies from a central hub to guest rooms, ensuring they meet their needs.

Achieving enhanced net operating income while elevating guest satisfaction is within reach with the ProHost® System.

To learn more about Hostar's ProHost® System offerings and how they can improve your operations, please contact Andy McCabe at amccabe@hostar.com or visit Hostar.com today.

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