W Philadelphia Chooses Hostar Boutique Solution
W Philadelphia opened in July 2021. W Philadelphia sought a housekeeping solution which could keep up with the daily demands of their guests and meet the changing in-room cleaning standards. Meanwhile, they needed to differentiate their boutique service and keep it separate from their in-building partner, Element Philadelphia.
In this unique, dual-branded location, Hostar provided a boutique solution achieving a “cartless” appearance for W Philadelphia, and the traditional ProHost System Solution to Element Philadelphia, in an effort to meet the operational goals of each brand.
W Philadelphia’s Housekeeping Solution
Hostar provided the “cartless” ProHost® Boutique Solution to improve guest services and the efficiency of the housekeeping team, while maintaining the distinct look W Philadelphia wanted.
With Hostar, W Philadelphia was able to provide the room attendants with the tools and materials needed to focus more attention on the guest rooms, increase organization in the heart of the house, streamline distribution, and improve the appearance of guest hallways.
The ProHost® Boutique Solution provides each room attendant with a 20S Boutique Cart. The Boutique Cart is small enough to be positioned in the guest room and smart enough to hold a full day’s worth of the small items, such as: amenities, room supplies, hand towels, wash cloths, bath mats, face cloth, etc. The result is fewer trips-per-room to the closet, improved guest service, and the elimination of the “cluster of clutter” in the hallway.
The room attendants are also provided with a 56R Reserve Cart stationed in the service area, for easy access to additional linen and terry during those fewer trips-per-room.
Hostar International is proud to be the vendor of choice for a team which is always looking to make improvements to their operation. The ProHost® Boutique Solution was the obvious choice to keep the W Philadelphia housekeeping team ready to go at a moment’s notice and guests satisfied.
W Philadelphia | Marriott International, Inc.
W Philadelphia is a luxury fixture downtown in the City of Brotherly Love. It has a bold attitude and playful design that immerses you in the city. The hotel provides easy access to the Liberty Bell, Philadelphia Arts Museum and much more, along with great amenities like the Wet Deck Bar terrace or the Living Room. Located in the heart of Philadelphia this 19-floor, 295-room hotel is an excellent choice for a getaway or business trip. W Philadelphia’s chic, stylish guest rooms and suites are designed to meet visitors’ needs, with the signature W bed, their Whatever/Whenever® service, and amenities by Davines.
To learn more about W Philadelphia, W Hotels Worldwide, and Marriott International, visit them online at marriott.com/hotels/travel/phlwh-w-philadelphia.
ProHost System | Hostar International, Inc.
Hostar is a solutions provider for housekeeping as well as food and beverage departments in hotels across the world. Using custom carts and a highly-efficient organizational system, Hostar helps hotels organize their departments more efficiently and save money. Since 1989, Hostar has serviced hotels as small as 150-room luxury boutiques and as large as 3,000 room properties.
To learn more about Hostar’s system offerings and how they can improve your operations, please contact Andy McCabe at amccabe@hostar.com or visit Hostar.com today.
Hostar. Designed in the USA. Made in the USA.