The Vdara Hotel & Spa Sets New Gold Standard in Housekeeping Operations by Implementing Hostar's ProHost® System
Vdara Hotel & Spa, a renowned resort in the heart of the Las Vegas Strip, has partnered with Hostar International to implement the Mega Resort ProHost® System. This innovative system is designed to enhance operational efficiency by streamlining the delivery of linens, terry, and guest room supplies.
The collaboration between Vdara's Operations team and Hostar aims to optimize the servicing of the hotel's 1,495 suites, which span 57 stories and include a two-floor spa, meeting spaces, a pool deck, café, and bar. Ensuring timely delivery of thousands of supplies to these areas is a significant logistical challenge.
Ronald Vitale, Principal at Hostar International, explains, "Maximizing in-room cleaning time can yield significant operational and financial benefits. By reducing the trips and equipment loading required for room attendants to service guest rooms, operators can save up to 45 minutes per day per room attendant. Room attendants can now use that extra time to enhance guest service, providing a better overall guest experience."
The ProHost® System centralizes the hotel's guest room inventory and calculates the necessary linen, terry & supplies for each guest floor. A dedicated team ensures all carts are replenished for the next day, allowing the Vdara team to focus more on servicing the guest rooms and less on gathering supplies.
This partnership is set to improve Vdara's operational efficiency and room turnover capabilities while, most importantly, elevating the guest experience.
Hostar's Mega Resort ProHost® System at Vdara
Simplifying Housekeeping for Enhanced Efficiency and Guest Experience
Hostar's Mega Resort ProHost® System at Vdara leverages advanced technology and logistics to enhance housekeeping operations. Here's how it boosts efficiency and guest experience:
- Centralized Inventory Management: All linens, terry, room supplies, and amenities are centralized, ensuring easy access for distribution to the guest rooms.
- ProHost® Equipment: This equipment streamlines the distribution process, allowing room attendants to focus on delivering quality service and turnover of rooms rather than gathering supplies.
- Efficiency Benefits: The streamlined process saves time for room attendants, housepersons, and management, allowing more focus on guest satisfaction leading to higher guest ratings and better employee retention.
- Detailed Back-of-House Planning: Each cart is stocked daily with precise quantities tailored to each hotel section, minimizing wasted steps and maximizing efficiency.
- Collaboration and Support: Hostar's technical services team works closely with housekeeping management to ensure seamless planning and delivery from the heart of the house to guest rooms.
- Enhanced Guest Experience: By promptly and efficiently supplying all necessary linen, terry, supplies, and amenities, Vdara sets new standards for housekeeping efficiency. Guests enjoy consistently high levels of service, enhancing their overall experience of luxury and comfort.
In summary, Hostar's Mega Resort ProHost® System at Vdara boosts operational efficiency. It significantly enhances the guest experience by managing every aspect of housekeeping with precision and care, helping Vdara maintain its reputation for luxury and excellence in hospitality.
Vdara Hotel & Spa / MGM Resorts International
The Vdara is an iconic hotel and condo with an elegant 2-story spa on the Las Vegas Strip in Nevada across from CityCenter's Aria Resort & Casino. Vdara opened on December 2, 2009. Vdara's 57-story tower houses 1,495 suites. The property also includes a two-floor spa, meeting space, a pool deck, a market cafe, and a bar. https://vdara.mgmresorts.com/.
ProHost® System | Hostar International, Inc.
At Hostar International, Inc., we specialize in enhancing the value of hotels and resorts worldwide with our renowned ProHost® System, boasting three decades of global success.
Our clientele includes prestigious hotels, casinos, and resorts, ranging from intimate 150-room boutiques to expansive 3,000-room properties. We are dedicated to implementing proven systems and metrics that optimize guest service, elevate productivity, and lower operational costs in your housekeeping, food, and beverage departments.
Hostar technical services include operational analysis, heart-of-house space planning, and logistics planning for material flow. We also liaise between the developer and operator for pre-openings and support the hotel operations team.
The ProHost® System delivers tangible benefits by improving service levels, reducing operational costs, and boosting productivity. It integrates advanced equipment and a standardized process to efficiently distribute daily linens, amenities, and supplies from a central hub to guest rooms, precisely meeting their needs.
Achieving enhanced net operating income while elevating guest satisfaction is within reach with the ProHost® System.
To learn more about Hostar's ProHost® System offerings and how they can improve your operations, please contact Andy McCabe at amccabe@hostar.com or visit Hostar.com today.
Hostar is designed, assembled, and manufactured in the USA.