Hostar International Partners with Loews Hotels & Co. to Implement ProHost® Mega Resort System at the Universal Helios Grand Hotel
Hostar International, Inc., the leader in hospitality logistics solutions, is proud to announce its partnership with Loews Hotels & Co. and the successful implementation of the ProHost® Mega Resort System at the newly opened Universal Helios Grand Hotel at Universal Epic Universe.
The Universal Helios Grand Hotel, a Loews Hotel, is a majestic 500-room Mediterranean-inspired escape overlooking Universal Orlando Resort’s newest theme park, Epic Universe. As part of Universal Orlando’s Signature Collection, the resort offers an unmatched combination of luxury and immersive storytelling. Guests enjoy bright, inviting guest rooms and suites—including How to Train Your Dragon-themed Kids’ Suites—alongside an array of resort amenities such as multiple dining venues, a resort-style zero-entry pool, poolside cabanas, a fitness center, a game room, and exclusive access to the theme park through a dedicated entrance.
To support the hotel’s commitment to world-class service, Hostar International has equipped the property with its ProHost® Mega Resort System, an advanced operational platform designed to streamline back-of-house efficiency while enhancing the guest experience. The system leverages powered carts to deliver guestroom amenities quickly, efficiently, and with minimal effort, ensuring housekeeping and service teams can devote more time to providing personalized guest care.
Hostar’s Nexus Mega Resort System at Universal Helios Grand Hotel
The ProHost® Nexus Mega Resort System revolutionizes housekeeping by utilizing specialized equipment and innovative processes to efficiently distribute linens, terry, amenities, and supplies in precise quantities from a centralized location to guest rooms with minimal steps. The system is flexible, adapting to the unique needs of each property to ensure room attendants begin their shifts fully stocked with everything they need. This enables them to focus on preparing rooms, speeding up turnover, and allowing guests to check in as quickly and smoothly as possible.
The Mega Solution features a powered 50S Supplier for room attendants, integrated with 56R Reserves and a pickstation. The system equips Room Attendants with the tools and materials needed to efficiently service guest rooms with enhanced attention to detail. With the ProHost® System, room attendants save 45 to 60 minutes daily, housemen save 60 to 120 minutes, and supervisors save 15 to 30 minutes. This results in substantial cost savings, enhanced room cleanliness, and improved inventory control. Traditional, cluttered carts are replaced with organized, pre-stocked trolleys featuring color-coded totes, allowing room attendants to easily transport them from service areas to guest rooms. This system streamlines their workflow and keeps hallways free of clutter, making the entire process more efficient.
About Loews Hotels & Co
Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage and excellence in service. The hospitality company encompasses branded independent Loews Hotels and a solid mix of partner-brand hotels. Loews Hotels & Co owns and/or operates 25 hotels and resorts across the U.S. and Canada, including eight hotels at Universal Orlando in partnership with Comcast NBC Universal. The newly opened Loews Coral Gables Hotel offers premier hospitality just four blocks from the city's iconic Miracle Mile. Loews Arlington Hotel and Arlington Convention Center will open in 2024 in the city's sports and entertainment district. Located in major city centers and resort destinations from coast to coast, the Loews Hotels portfolio features properties grounded in family heritage and dedicated to delivering unscripted guest moments with a handcrafted approach. For reservations or more information about Loews Hotels, call 1-800-23-LOEWS or visit: www.loewshotels.com.
ProHost® System | Hostar International, Inc.
At Hostar International, Inc., we specialize in enhancing the value of hotels and resorts worldwide with our renowned ProHost® System, boasting three decades of global success.
Our clientele includes prestigious hotels, casinos, and resorts, ranging from intimate 150-room boutiques to expansive 3,000-room properties. We are dedicated to implementing proven systems and metrics that optimize guest service, elevate productivity, and lower operational costs in your housekeeping, food, and beverage departments.
Hostar technical services include operational analysis, heart-of-house space planning, and logistics planning for material flow. We also liaise between the developer and operator for pre-openings and support the hotel operations team.
The ProHost® System delivers tangible benefits by improving service levels, reducing operational costs, and boosting productivity. It integrates advanced equipment and a standardized process to efficiently distribute daily linens, amenities, and supplies from a central hub to guest rooms, precisely meeting their needs.
Achieving enhanced net operating income while elevating guest satisfaction is within reach with the ProHost® System.
To learn more about Hostar's ProHost® System offerings and how they can improve your operations, please contact Andy McCabe at amccabe@hostar.com or visit Hostar.com today.
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