Tempo by Hilton Times Square Sets Gold Standard for Housekeeping Operations with ProHost® Nexus Full Service System

Tempo by Hilton New York Times Square Square exterior. — Tempo by Hilton New York Times Square

Hilton debuted its first Tempo by Hilton Times Square, the inaugural property of its newest, stylish lifestyle brand. This 661-room hotel is situated within TSX Broadway, a striking 46-story tower located at the most-visited corner of the Western Hemisphere. The tower also boasts immersive retail experiences, state-of-the-art entertainment venues, and the historic Palace Theatre. Guests can enjoy breathtaking views of Times Square, unwind at a vibrant cocktail lounge with an outdoor terrace, and stay active in a fully equipped fitness center. The hotel also features signature Tempo by Hilton Wellness Rooms, complete with Peloton bikes for an enhanced wellness experience.

Hilton's flagship property enhances its housekeeping operations by implementing the ProHost® Nexus Full Service Solution, designed to maximize efficiency and improve guest experiences. This system streamlines the process by providing room attendants with precise quantities of guest supplies, allowing them to dedicate more time to cleaning rooms.

“Due to its central location in NYC, The Tempo Times Square has limited heart-of-house space, making meticulous spatial planning essential," explains Andrew McCabe. "We helped redesign the heart-of-house space, turning a challenging layout into the best possible setup for housekeeping. The real success lies in the improved flow and distribution of guestroom inventory."

Nexus Full Service Solution at Tempo by Hilton

Tempo by Hilton New York Times Square guest room interior. — Tempo by Hilton New York Times Square

With the Nexus Full Service Solution, every room attendant is equipped with a 40S Supplier Cart and a C3 Collector Cart for easy room-to-room movement, complemented by a 56R Reserve Cart. By integrating these carts with the ProHost® System, each Housekeeping Cart is customized with the exact supplies needed for each section.

This innovative approach lifts the burden of distributing linens, terry, and supplies from room attendants, managers, and housepersons. The system manages the entire distribution process, streamlining operations and allowing the housekeeping team to focus on delivering exceptional guest service. Managers and housepersons can then dedicate their time to other critical housekeeping tasks.

The Nexus Full Service Solution simplifies operations, enhances team efficiency, and ultimately leads to higher guest satisfaction and improved operational performance.

About Tempo by Hilton

Tempo by Hilton New York Times Square guest room bathroom interior. — Tempo by Hilton New York Times Square

Tempo by Hilton is a stylish, contemporary lifestyle hotel brand designed for ambitious travelers who want to maintain a sense of balance and momentum. With the recent debuts of Tempo by Hilton in Times Square and Nashville, with nearly 50 additional properties under development, Tempo by Hilton offers re-imagined guest rooms designed with well-being in mind, dynamic communal spaces for collaboration or focused work, healthy café-style dining developed in partnership with Bluestone Lane, a leading-edge beverage program featuring spirited and free-spirited cocktails, and next-level fitness facilities both in the hotel and with Tempo Wellness Rooms designed to match an at-home experience.

Experience Tempo by Hilton by booking at tempobyhilton.com or the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels can access instant benefits. Learn more about Tempo by Hilton at stories.hilton.com/tempo.

ProHost® System | Hostar International, Inc.

ProHost® Nexus Full Services Solution, including 40S Supplier Cart, C3 Collector Cart, 56R Reserve Cart, Centralized Amenities and Equipment Programming by Hostar International. — Hostar International, Inc.

At Hostar International, Inc., we specialize in enhancing the value of hotels and resorts worldwide with our renowned ProHost® System, boasting three decades of global success.

Our clientele includes prestigious hotels, casinos, and resorts, ranging from intimate 150-room boutiques to expansive 3,000-room properties. We are dedicated to implementing proven systems and metrics that optimize guest service, elevate productivity, and lower operational costs in your housekeeping, food, and beverage departments.

Hostar technical services include operational analysis, heart-of-house space planning, and logistics planning for material flow. We also liaise between the developer and operator for pre-openings and support the hotel operations team.

The ProHost® System delivers tangible benefits by improving service levels, reducing operational costs, and boosting productivity. It integrates advanced equipment and a standardized process to efficiently distribute daily linens, amenities, and supplies from a central hub to guest rooms, precisely meeting their needs.

Achieving enhanced net operating income while elevating guest satisfaction is within reach with the ProHost® System.

To learn more about Hostar's ProHost® System offerings and how they can improve your operations, please contact Andy McCabe at amccabe@hostar.com or visit Hostar.com today.

Hostar is designed, assembled, and manufactured in the USA.