The Surrey, A Corinthia Hotel, Enhances Ultra-Luxury Guest Experience with Hostar International’s ProHost® Boutique System
Hostar International is proud to announce the implementation of its ProHost® Boutique System at the newly opened The Surrey, A Corinthia Hotel, bringing discreet efficiency and a seamless guest experience to one of New York's most prestigious hotels.
The Surrey, A Corinthia Hotel, marks Corinthia Hotels' first property in North America. Owned by the Reuben Brothers and designed by Martin Brudnizki of MBDS, the reimagined 16-story property features 70 guest rooms, 30 suites, and 14 private residences, blending historic charm with contemporary luxury.
Elegant Housekeeping Solution Tailored for The Surrey
To support the hotel's elevated service standards, The Surrey has adopted the ProHost® Boutique System — an innovative housekeeping solution that distributes guest room amenities efficiently while preserving the hotel's elegant, cartless appearance. By keeping carts and supplies out of sight, the system enhances both operational efficiency and the overall guest experience, aligning perfectly with The Surrey's commitment to discreet luxury and impeccable service.
With the ProHost® Boutique System in place, The Surrey ensures its back-of-house operations remain as polished and refined as its guest-facing spaces — delivering the ultimate in privacy, comfort, and efficiency.
Advantages of the ProHost® Boutique System
Improved Guest Experience
The Surrey, A Corinthia Hotel improves guest experiences with the ProHost® Boutique System, which keeps trolleys, waste, and cleaning supplies out of sight. The Boutique Carts are designed to fit neatly in guest rooms, offering ample storage while reducing the need for frequent replenishment of linen, terry, amenities, and room supplies. This allows room attendants to focus more on delivering excellent service, speeding up room turnover.
Centralized Supply Management
The ProHost® System also centralizes the management of guest room supplies like linens and towels, ensuring optimal inventory levels on each floor. A dedicated team refills the trolleys daily so room attendants can focus on guest service rather than managing supplies. The Boutique Carts discreetly carry everything needed for cleaning, while 56R Reserve Carts are placed in service areas for quick resupply, reducing trips, and improving efficiency.
This system streamlines operations, boosts room turnover speed, and enhances the guest experience.
The Surrey, A Corinthia Hotel
Located on the corner of East 76th Street and Madison Avenue, The Surrey, A Corinthia Hotel opened in October 2024. As the first property in North America for Corinthia Hotels, this reimagined icon on Manhattan's Upper East Side presents 70 guest rooms and 30 suites designed by Martin Brudnizki Design Studios. Open to residents and New York neighbors, Casa Tua delivers a complete dining and bar experience with a public restaurant, lounge and private members' club. The Surrey Spa features Sisley Paris treatments and a fitness center by AMP with a private roof terrace for exclusive classes and relaxation. Owned by Reuben Brothers and managed by Corinthia Hotels, the property includes 14 private residences with shared private roof terraces.
To learn more about The Surrey, a Corinthia Hotel, visit them at https://www.corinthia.com/en-gb/new-york/.
ProHost® System | Hostar International, Inc.
At Hostar International, Inc., we specialize in enhancing the value of hotels and resorts worldwide with our renowned ProHost® System, boasting three decades of global success.
Our clientele includes prestigious hotels, casinos, and resorts, ranging from intimate 150-room boutiques to expansive 3,000-room properties. We are dedicated to implementing proven systems and metrics that optimize guest service, elevate productivity, and lower operational costs in your housekeeping, food, and beverage departments.
Hostar technical services include operational analysis, heart-of-house space planning, and logistics planning for material flow. We also liaise between the developer and operator for pre-openings and support the hotel operations team.
The ProHost® System delivers tangible benefits by improving service levels, reducing operational costs, and boosting productivity. It integrates advanced equipment and a standardized process to efficiently distribute daily linens, amenities, and supplies from a central hub to guest rooms, precisely meeting their needs.
Achieving enhanced net operating income while elevating guest satisfaction is within reach with the ProHost® System.
To learn more about Hostar's ProHost® System offerings and how they can improve your operations, please contact Andy McCabe at amccabe@hostar.com or visit Hostar.com today.
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