Southland Casino Hotel Chooses Hostar Full Service Solution
Southland Casino Hotel is a beautiful greyhound racing track, casino, and hotel located in West Memphis, Arkansas. With 300 rooms on 19 guest floors, the Southland Casino Hotel is a destination for gaming and entertainment on the Mississippi River.
Southland Casino Hotel has been open in some form since its origins as a dog racing track in 1956. With renovations in the mid-2000s through the early 2020s, their team needed a solution that could keep up with the daily demands of housekeeping. They chose to partner with Hostar and the intelligent equipment design of the ProHost® System.
Southland Casino Hotel’s Housekeeping Solution
Hostar provided the ProHost® Full Service Solution to improve guest services and the efficiency of the housekeeping team.
During the installation period, Hostar equipped the room attendants with cutting-edge equipment and innovative processes. This enabled them to prioritize guest room cleanliness, achieve heightened organization in the heart of the house, and enhance the appearance of guest hallways.
With our Full Service Solution, every room attendant is equipped with a 40S Supplier Cart and a C3 Collector Cart to effortlessly move from room to room, complemented by a 56R Reserve Cart. By seamlessly integrating these carts with the ProHost® System, we ensure that each Housekeeping Cart is tailored to contain section-specific contents.
This innovative approach eliminates the burden of linen, terry, and supply distribution from the shoulders of room attendants, managers, and housepersons. Instead, our system takes charge, efficiently managing the distribution process and streamlining operations. As a result, room attendants can now focus solely on providing exceptional guest service, while managers and housepersons can concentrate on overseeing and optimizing other essential aspects of housekeeping.
In summary, the Full Service Solution simplifies and optimizes the distribution process, allowing your team to work more cohesively and effectively, ultimately leading to improved guest satisfaction and operational efficiency.
Hostar International takes immense pride in being selected as the trusted partner to support the Southland Casino Hotel's pursuit of operational excellence. We remain committed to delivering unparalleled service and tailored solutions to meet the unique needs of our valued clients, contributing to their continued success in the hospitality industry.
Southland Casino Hotel | Delaware North
Over the past 60+ years, Southland Casino Hotel has established itself as the region's premier gaming destination, and now has a hotel experience to match. The gleaming blue high-rise hotel offers standard rooms, suites, and presidential suites. When you're fully rested, use your newfound energy on the gaming, dining, greyhound racing, and sports betting waiting for you just next door.
To learn more about Southland Casino Hotel and Deleware North, visit them online at https://www.southlandcasino.com/.
ProHost® System | Hostar International, Inc.
Hostar International, Inc. excels in providing intelligent equipment and logistics planning solutions designed to centralize and streamline the distribution of essential hotel supplies such as linen, terry, room amenities, and more. Our primary objective is to support hotels in achieving operational excellence and elevating guest satisfaction.
At the core of our offering is the ProHost® System, a solution that empowers room attendants by equipping them with the necessary materials and tools, significantly reducing their time spent on logistical tasks. This time-saving advantage translates into the ability to deliver superior guest service, resulting in improved guest ratings, higher occupancy rates, and ultimately, increased revenue. Moreover, the ProHost® System also enhances efficiency for day housepersons, supervisors, and managers, optimizing overall performance.
As a committed partner, we collaborate closely with your hotel team to develop a tailored solution that aligns with your specific physical layout, service requirements, and productivity goals. Upon implementation, the ProHost® System seamlessly manages inventory flow, ensuring precise distribution and effective cost management. This optimization leads to enhanced efficiency and an elevated level of guest service across your entire department.
The ProHost® System boasts a proven track record of success, bolstering guest service standards while also strengthening your bottom line. Our expertise lies in customizing the ProHost® System to cater to a diverse range of hotels and resorts, from luxury boutiques to large-scale megaresorts and casinos worldwide.
To learn more about Hostar's ProHost® System offerings and how they can improve your operations, please contact Andy McCabe at amccabe@hostar.com or visit Hostar.com today.
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