Hostar International Partners with Raffles Sentosa Singapore to Enhance Operational Efficiency with the ProHost® Resort Solution

Hostar International, Inc., a leader in hospitality logistics and back-of-house efficiency systems, is proud to announce its partnership with Raffles Sentosa Singapore, the country’s first all-villa resort, to implement the ProHost® Resort Solution—a comprehensive system designed to streamline the distribution of guestroom inventory and enhance productivity for room attendants.

Set within 100,000 square metres of lush tropical greenery on Sentosa Island, Raffles Sentosa Singapore is a sanctuary of sophistication and tranquility. Designed by Yabu Pushelberg, the resort features 62 villas—each with a private pool and outdoor terrace—and offers guests the legendary Raffles Butler service in an atmosphere that harmoniously blends nature, architecture, and hospitality excellence.

Through Hostar International’s ProHost® Resort Solution, the resort’s housekeeping operations now benefit from a highly organized and efficient inventory distribution process. The system combines specialized equipment and a streamlined workflow to ensure guestroom supplies are delivered to the villas in as few trips as possible. This innovation reduces the time and labor required for replenishment, allowing room attendants to spend more of their day maintaining the exceptional cleanliness and comfort expected by Raffles guests.

Specifically designed for resort properties, the 80 Supplier Golf Car (80 SGC) delivers guestroom supplies accurately and efficiently, ensuring rooms are replenished and ready on time.

Each 80SGC is custom-programmed by ProHost® experts to provide complete inventory coverage for its assigned section of the resort. But ProHost® is more than just carts—it’s a comprehensive operational system built to handle even the most complex housekeeping logistics.

Just a 15-minute drive from Singapore’s Central Business District, Raffles Sentosa Singapore offers a serene escape with panoramic views of the island’s verdant landscape—home to heritage Ficus trees, resident peacocks, and the rejuvenating Raffles Sentosa Spa. The resort’s commitment to sustainability and guest well-being perfectly aligns with Hostar International’s mission to create smarter, more sustainable back-of-house solutions for the world’s premier hotels and resorts.

Hostar’s ProHost® Villa Resort Solution

Raffles Sentosa Singapore uses the ProHost® Resort/Villa Solution, which combines the standard ProHost® System with a golf cart (80SGC) to serve its villa properties. This system centralizes the management of guest room supplies, including linens, towels, and amenities, ensuring accurate inventory counts for each villa.

A dedicated team refills the 80SGC vehicles daily, keeping operations smooth no matter the property’s layout. The vehicle carries a pre-packed cart stocked with clean linens, towels, room supplies, and amenities for 10–12 rooms. It also has separate compartments for cleaning products, soiled linen, and trash, keeping fresh supplies separate from waste. This setup allows housekeeping staff to work efficiently and independently.

The ProHost® Resort/Villa Solution reduces the time spent restocking guest rooms, simplifies housekeeping tasks, and helps the hotel quickly adjust to changing guest needs. Overall, it boosts both operational efficiency and guest satisfaction.

About Raffles Sentosa Singapore

An oasis of wellbeing immersed in an exquisite natural environment, Raffles Sentosa Singapore is Singapore's first all-villa hotel featuring 62 contemporary villas, each with its own private pool, terrace, and tropical garden. Located on a hilltop in Sentosa, Singapore's 'island in the city,' the resort is a secluded sanctuary just 15 minutes from the city centre. Raffles Sentosa Singapore offers five restaurants, an expansive spa that cocoons guests in holistic wellness, two magnificent ballrooms, and direct access to an award-winning golf club and Sentosa's Tanjong Beach. www.raffles.com/sentosa

About Raffles

Founded in Singapore in 1887, Raffles Hotels, Resorts and Residences are places where ideas are born, history is made, and stories and legends are created. At each landmark address, distinguished guests and residents will find a world of elegance and enchanted glamour, where Raffles' renowned legacy of gracious service knows no bounds. As the authentic heart of a destination, Raffles champions fine art and design and fosters culture in all its forms, guiding guests to make discoveries in their own time and way. Raffles' commitment to local communities is expressed through diverse initiatives, unified in their mission to support the arts and the environment actively. From one generation to the next, visitors arrive as guests, leave as friends, and return as family. Raffles can be found in key international locations, including Singapore, Paris, London, Boston, Istanbul, Dubai, Doha, the Maldives, Jaipur, Phnom Penh, and Bali, among others, with upcoming flagship openings in Sentosa, Singapore, and Jeddah, Saudi Arabia. Raffles is part of Accor, a world-leading hospitality group with over 5,600 properties across more than 110 countries, and a participating brand in ALL, a lifestyle loyalty program that provides access to a wide variety of rewards, services, and experiences.

ProHost® System | Hostar International, Inc.

At Hostar International, Inc., we specialize in enhancing the value of hotels and resorts worldwide through our renowned ProHost® System, which boasts three decades of global success.

Our clientele includes prestigious hotels, casinos, and resorts, ranging from intimate 150-room boutiques to expansive 3,000-room properties. We are dedicated to implementing proven systems and metrics that optimize guest service, increase productivity, and reduce operational costs across your housekeeping, food, and beverage departments.

Hostar technical services include operational analysis, heart-of-house space planning, and logistics planning for material flow. We also liaise between the developer and operator for pre-openings and support the hotel operations team.

The ProHost® System delivers tangible benefits by improving service levels, reducing operational costs, and boosting productivity. It integrates advanced equipment and a standardized process to efficiently distribute daily linens, amenities, and supplies from a central hub to guest rooms, ensuring they meet their needs.

Achieving enhanced net operating income while elevating guest satisfaction is within reach with the ProHost® System.

To learn more about Hostar's ProHost® System offerings and how they can improve your operations, please contact Andy McCabe at amccabe@hostar.com or visit Hostar.com today.

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