Transforming Housekeeping Efficiency at ilani Hotel with Hostar’s ProHost® System

ilani Hotel is a brand new, beautiful hotel located along the Columbia River in Washington State. The ilani Hotel team wanted the hotel accompanying their already existing casino to have a top-notch housekeeping system in place to support room attendants and provide a luxurious experience to guests.

Opening with the ProHost® Nexus Full Service Solution, ilani Hotel is a 289-room property overlooking the Cascade Mountains and the Coast Range foothills.

ilani Hotel’s Housekeeping Solution

During the installation period, Hostar equipped the room attendants with cutting-edge equipment and innovative processes. This enabled them to prioritize guest room cleanliness, achieve heightened organization in the heart of the house, and enhance the appearance of guest hallways.

With our Nexus Full Service Solution, every room attendant is equipped with a 40S Supplier Cart and a C3 Collector Cart to effortlessly move from room to room, complemented with a 56R Reserve Cart. By seamlessly integrating these carts with the ProHost® System, we ensure that each Housekeeping Cart is tailored to contain section-specific contents.

This innovative approach eliminates the burden of linen, terry, and supply distribution from the shoulders of room attendants, managers, and housepersons. Instead, our system takes charge, efficiently managing the distribution process and streamlining operations. As a result, room attendants can now focus solely on providing exceptional guest service, while managers and housepersons can concentrate on overseeing and optimizing other essential aspects of housekeeping.

The Full Service Solution simplifies and optimizes the distribution process, allowing your team to work more cohesively and effectively, ultimately leading to improved guest satisfaction and operational efficiency.

Native Partnership

Hostar International, Inc. is proud to partner with the ilani Hotel and the Cowlitz Tribe. This collaboration highlights a shared commitment to enhancing guest comfort through innovative and efficient operational solutions. It sets a new standard in the hospitality industry, demonstrating how technology and tradition can work together to create an exceptional guest experience.

The Hostar International, Inc. team has successfully partnered with Native American tribes across the United States for hospitality operations, including in California, Connecticut, Mississippi, Oklahoma, and Washington.

ilani Hotel

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani Hotel, developed by the Cowlitz Tribe and Salishan-Mohegan, a partnership that includes Mohegan Sun, one of the world’s foremost gaming and entertainment developers and operators, is the Pacific Northwest’s premier gaming, dining, entertainment, and meeting destination.

To learn more about ilani Hotel, visit them online at ilaniresort.com/hotel.html.

ProHost® System | Hostar International, Inc.

Hostar International, Inc. excels in providing intelligent equipment and logistics planning solutions designed to centralize and streamline the distribution of essential hotel supplies such as linen, terry, room amenities, and more. Our primary objective is to support hotels in achieving operational excellence and elevating guest satisfaction.

At the core of our offering is the ProHost® System, a solution that empowers room attendants by equipping them with the necessary materials and tools, significantly reducing their time spent on logistical tasks. This time-saving advantage translates into the ability to deliver superior guest service, resulting in improved guest ratings, higher occupancy rates, and ultimately, increased revenue. Moreover, the ProHost® System also enhances efficiency for day housepersons, supervisors, and managers, optimizing overall performance.

As a committed partner, we collaborate closely with your hotel team to develop a tailored solution that aligns with your specific physical layout, service requirements, and productivity goals. Upon implementation, the ProHost® System seamlessly manages inventory flow, ensuring precise distribution and effective cost management. This optimization leads to enhanced efficiency and an elevated level of guest service across your entire department. 

The ProHost® System boasts a proven track record of success, bolstering guest service standards while also strengthening your bottom line. Our expertise lies in customizing the ProHost® System to cater to a diverse range of hotels and resorts, from luxury boutiques to large-scale megaresorts and casinos worldwide.

To learn more about Hostar’s ProHost® System offerings and how they can improve your operations, please contact Andy McCabe at amccabe@hostar.com or visit Hostar.com today.

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