Hostar Partners with the Fidelity Hotel in Cleveland, Featuring the New Luxury Boutique Cart

Exterior view of the Fidelity Hotel in Cleveland. — New Waterloo

Hostar International, Inc. is proud to announce its partnership with the Fidelity Hotel in downtown Cleveland. Located inside the historic 103-year-old Fidelity Mortgage Building, also known as the Baker Building, the 97-room luxury property has selected Hostar’s ProHost® Boutique Solution, including the brand-new Luxury Boutique Cart, as the foundation of its housekeeping operations.

The Fidelity Hotel brings a modern, design-driven hospitality experience to Cleveland, spanning 11 stories of boutique guest rooms, the upscale Club Room with bar and full-service restaurant, and more than 2,300 square feet of meeting and event space. The property is heavily branded throughout, with intentional visual elements, curated finishes, and a strong identity designed to immerse guests from the moment they enter the lobby. Maintaining that elevated aesthetic beyond guest-facing areas—and into the behind-the-scenes functions like housekeeping—was a critical priority for the hotel.

Introducing the Luxury Boutique Cart

Hostar Luxury Boutique Cart for Cleveland’s Fidelity Hotel — Hostar International, Inc.

At the center of the partnership is Hostar International’s latest advancement: the Luxury Boutique Cart, engineered specifically for boutique hotels with strong brand identities. The cart features customizable, high-quality printed paneling on both the sides and the back, allowing hotels like Fidelity to extend their brand into operational spaces. This ensures that room attendant equipment complements the hotel’s visual style.

For Fidelity Hotel, this level of branding continuity was essential. Matching the cart aesthetics to the hotel’s modern, design-forward look enhances the guest experience, preserves visual consistency, and reinforces the premium atmosphere the property was built to deliver.

ProHost® Boutique Solution at Fidelity Hotel, Cleveland

Interior of a guest room at Cleveland’s Fidelity Hotel. — New Waterloo

The Fidelity Hotel in Cleveland improves guest experiences with the ProHost® Boutique System, which keeps trolleys, waste, and cleaning supplies out of sight. The Boutique Carts are designed to fit neatly in guest rooms, offering ample storage while reducing the need for frequent replenishment of linen, terry, amenities, and room supplies. This allows room attendants to focus more on delivering excellent service, speeding up room turnover.

The ProHost® System also centralizes the management of guest room supplies, such as linens and towels, ensuring optimal inventory levels on each floor. A dedicated team refills the trolleys daily so room attendants can focus on guest service rather than managing supplies. The Boutique Carts discreetly carry everything needed for cleaning, while 56R Reserve Carts are placed in service areas for quick resupply, reducing trips and improving efficiency.

This system streamlines operations, boosts room turnover speed, and enhances the guest experience.

ProHost® System | Hostar International, Inc.

Hostar Luxury Boutique Cart — Hostar International, Inc.

At Hostar International, Inc., we specialize in enhancing the value of hotels and resorts worldwide through our renowned ProHost® System, which boasts three decades of global success.

Our clientele includes prestigious hotels, casinos, and resorts, ranging from intimate 150-room boutiques to expansive 3,000-room properties. We are dedicated to implementing proven systems and metrics that optimize guest service, increase productivity, and reduce operational costs across your housekeeping, food, and beverage departments.

Hostar technical services include operational analysis, heart-of-house space planning, and logistics planning for material flow. We also liaise between the developer and operator for pre-openings and support the hotel operations team.

The ProHost® System delivers tangible benefits by improving service levels, reducing operational costs, and boosting productivity. It integrates advanced equipment and a standardized process to efficiently distribute daily linens, amenities, and supplies from a central hub to guest rooms, ensuring they meet their needs.

Achieving enhanced net operating income while elevating guest satisfaction is within reach with the ProHost® System.

To learn more about Hostar's ProHost® System offerings and how they can improve your operations, please contact Andy McCabe at amccabe@hostar.com or visit Hostar.com today.

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